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Delivery & Returns Policy

Order placement:

Prices shown on our online store are only available via an internet order are subject to change if ordered on any other platform.

Orders placed will be processed and, in some cases, dispatched same day depending on stock levels and time of order. Large items that will be delivered by courier will need to be signed for upon delivery.

Once you have placed an order with us you will receive an email confirmation which will include a unique order number. Please use this number in any correspondence with us. You will also receive an ENERI Motorcycle Parts Ltd invoice with your order. This can also be used for correspondence with us.

If your order has not been received or wish to find out when it will arrive please email info@eneriparts.co.uk. If you wish to send a contact form message regarding your order please include date, name, order number and (if applicable) make & model of your vehicle along with any questions you may have.

If, for any reason, you are unable to place an order online and would like to place the order over the phone please forward a copy of your basket to info@eneriparts.co.uk and then call 01603 873088 and an advisor will be happy to help.

Delivery:

We use Royal Mail & UK Mail as our regular couriers. We will use the most cost effective delivery method for your order, keeping delivery costs low and providing, in most cases, the fastest option.

We aim to dispatch all small products within 1 working day of order placement and all large products within 2 days of order placement. In any case delivery will be made within 7 days of order placement.

Please always include a phone number with your order (preferably a mobile) to ensure our fastest service, particularly when ordering large items that need to be delivered via courier.

For any messages you wish to send us with your order i.e where to leave your order if no one is available, please send these to info@eneriparts.co.uk directly after order placement.  Please do not use the Paypal messaging system as your message could be missed at time of dispatch.

Products:

We aim to have as many items in stock from the website catalogue as we can, at all times. However, sometimes we may not have all products in stock at time of order. If some products are out of stock at the time you place an order we will endeavour to get more stock for your order within a reasonable timescale.  We will not under any circumstances send substituted products that are not compatible with your vehicle.

Where a substitute product has been given, we will accept these products back within 7 days of receipt and will reimburse all costs to you, including return delivery, if the product is not suitable. Substituted products must be returned in original packaging and in the same condition you received it in.

Returns & Refunds:

Returns for incorrectly purchased or damaged orders placed via our online store, or via a telephone order, must be returned within 14 days of receipt. Please email us at info@eneriparts.co.uk to let us know that you are returning your order. We will accept returns after 14 days, providing we have had email confirmation of this. In any case, incorrectly purchased items must be returned within 28 days of order being received. Incorrectly purchased products must be returned within the same condition and packaging as you received them.  We reserve the right to refuse any refund due to incorrect or poor mechanical fitment and cannot be held liable for damage or any loss relating to poorly fitted items.

Return costs are the responsibility of the buyer in the first instance. We will, however, refund all delivery costs to yourselves if items are reported as damaged within 48hours of receiving. We do ask for you to send photographic detail of any damages and return items at your own cost, which will then be reimbursed to you, once item is received by us. Damaged items must be returned within 14 days of reporting damage. Buyer must organise return delivery, we are unable to assist with return delivery in any case.

Return delivery costs, of any items purchased in error, are the sole responsibility of the buyer.

Faulty & Damaged goods:

In the unlikely event that you have received a damaged item, please report this to us within 48 hours of receiving your order. After this time ENERI Motorcycle Parts Ltd cannot be held responsible.  We will also require photographic evidence of the damage, in all cases, in order to organise refunds/ replacements etc.

Products being returned for any reason must be packed appropriately, in order to keep them safe during transit back to us. Any products that incur damages on their way back to us due, to insufficient packaging, will not be refunded in full. Refunds in these cases will be at the discretion of ENERI Motorcycle Parts Ltd. We therefore highly recommend using original packaging, where possible. You are welcome to contact us to ask for advice on the best products to pack your order with. We can also supply many of these items at a cost, if required. Return delivery costs will only be reimbursed with invoice or receipt of costs incurred.

If you receive your order, and are missing any items, please report this to us within 14 days of receipt in order for us to resolve the issue. After this time replacement products/ refunds will not be available at the cost of ENERI Motorcycle Parts Ltd.

 

Any item damaged at the fitment stage by persons without the relevant experience or mechanical training will be exempt from refund.  Such items will only be accepted back to us at the discretion of ENERI Motorcycle Parts Ltd.  ENERI Motorcycle Parts Ltd accept no claims / liability for any loss, injury or costs incurred due to incorrectly fitted motorcycle/scooter parts.  We are an online supplier of parts and accessories only and are unable to offer advice or guidance on the mechanical fitting of such items.  Should you require further advice or assistance please contact your manufacturer’s local main dealer or alternatively seek advice from a reputable garage / dealership.

PayPal:

We use PayPal to accept payment via our online store. You do not need a PayPal account to purchase from us, and can simply pay via credit or debit card in the usual way. Please follow payment instructions when placing an order.

Order Cancellation:

You have the right, under distance selling regulations, to cancel your order up to 14 days after you have received it. If you wish to cancel your whole order – before it has been dispatched – we have the right to charge a handling/packaging fee of up to 20% on certain items. If you wish to change some of your order after you have placed it, unfortunately this is not always possible. In this instance, we recommend calling our sales office on 01603 873088 as soon as possible. If your order has been packed, it is unlikely we will be able to remove items without a handling fee. Please make sure you have all the correct products before making your purchase.

If orders are placed, and you have missed a single item from your order, please contact our sales team on 01603 873088 within 24 hours to add the additional product to your order; saving you the additional delivery charge. If multiple items have been missed, or the time frame since you have placed your order has exceeded 24 hours, please place a separate order for any missing goods. These additional items will be treated as separate, so we cannot refund additional delivery costs, or guarantee items will be delivered together.

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